Privacy Policy
Last updated 20 August 2026
1. What We Collect
When you schedule a pickup or send a message, we collect your name, phone number or email, pickup address, and any notes or waste-stream selections you provide. We also record the weight and streams collected at each pickup against your account.
2. How We Use It
This information is used to schedule and confirm collections, calculate and pay out points, respond to enquiries, and improve route planning. We do not sell contact information to third parties.
3. Partner Shops
When you redeem points as shop credit, the partner shop receives only what's needed to validate the redemption code — not your full contact or pickup history.
4. Data Retention
Account and pickup history is retained for as long as your account is active, and for a reasonable period afterward for accounting and dispute-resolution purposes.
5. Your Choices
You can request a copy of the data we hold about you, ask us to correct it, or ask us to delete your account, by writing to the email below.
6. Contact
Questions about this policy or a request relating to your data can be sent to our team using the details below.
This page is a working draft. Have it reviewed by counsel — including against Bangladesh’s Data Protection Act requirements — before it governs a live commercial service. Questions in the meantime: hello@ecoclean.co.